Residential Lettings & Property Management

Privacy Policy

Privacy Policy

Privacy Policy – May 2018


This privacy policy sets out how Marcus Jordan & Co Ltd uses and protects any information that you give Marcus Jordan & Co Ltd when you use our website,

Marcus Jordan & Co Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Marcus Jordan & Co may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.


What we may collect


First Name

NI Number


Middle Name

How many dependants

Bank details


Dependants names

Employment status

Date of birth

Photo ID *

Phone number

Current address

Address ID *

Letting agent details

Previous address

Bank statements *

Confirmation on benefits

Residential status

Completion statement *

Pension details

Landlord details

Accountants details

Next of kin details

Employers details

Email address

Proof of ownership

Adverse credit history

Marital status

Visa information




What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Referencing
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.


How long do we keep the information we gather?

We will keep information for a reasonable amount of time in order to perform the purposes listed above. You can request for your personal data to be removed from our database at any time and we will action this request immediatutely. However, Marcus Jordan & Co Ltd reserves the right to keep information for longer if we feel that this is in the legitimate interests of the company.




We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All of your information that is on a paper format is kept in a secure location in a lockable storage facility at our registered office. Any digital date is password protected, encrypted and can only be accessed by authorised members of staff of Marcus Jordan & Co Ltd.


Anti-Money Laundering

In addition, to help you with a property related service we have to comply with certain regulations, for example the “Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as “the Regulations).” Marcus Jordan & Co Ltd and are required to obtain certain information from you to comply with these regulations. The information provided will only be used by Marcus jordan & Co Ltd in relation to complying with the Regulations and will not be shared with any other party outside of the company, unless we are required to do so under law.

If you decide to enter into a business relationship with Marcus Jordan & Co Ltd, we will require two separate Identification documents one primary and one secondary document even if it appears on both lists.


Primary documents - proof of ID

• Valid Passport with MRZ

• Valid full UK photo driving licence

• Valid full UK Driving licence (Non photo, paper) issued before 1998

• Valid EU/EEA/Switzerland photo driving licence.

• Valid EU/EEA/Switzerland national Identity Card.

• Valid UK Armed Forces ID Card.

• Valid UK Biometric Residence Permit (copy of both sides.)

• Valid Blue disabled drivers pass. (With photo)

• Valid Freedom Pass

• Valid Local Authority Bus pass.

• Department for Works & Pensions letter confirming pension details including National Insurance Number dated within the last 12 months.


Secondary documents - proof of residence

• Valid full UK photo driving licence.

• Valid full UK Driving licence (Non photo, paper) issued before 1998

• Local authority council tax bill (dated within the last 12 months).

• UK Bank / Building societies statements/bills showing activity, dated within the last six months. Including account number and sort code. (Internet printed acceptable.)

• UK mortgage statement (dated within the last 12 months.) (Internet printed acceptable.)

• Utility bill dated within the last 6 months including - Electricity bill (with MPAN number), Landline, Gas, Satellite TV, Water. (Internet printed acceptable.) (Not mobile phone bills.)

• Her Majesty’s Revenue and Customs (HMRC) Inland Revenue (IR) Coding / assessment / statement (dated within the last 12 months) with National Insurance number.

• Department for Works & Pensions letter confirming


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information and opting out

You may choose to restrict the collection or use of your personal information in the following ways:


  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want the information to be used by Marcus Jordan & Co Ltd for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to our registered office address or emailing us at


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would like a copy of the information held on you please contact us.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.


If at any time you wish for us to remove your personal information or restrict/end our direct marketing material being sent to you, please confirm this request in writing to our registered office address or via email. We will then process your request immediately.

How to contact us / complaints and feedback

If you would like:

  • To make a complaint about a breach of your personal information or have any concerns about our privacy practises
  • To access and/or update/remove information you have previously provided us
  • To restrict direct marketing material


You may email us at:


Or write to us at:


Data Protection Officer

Marcus Jordan & Co Ltd

1 Market Place



MK46 4EA


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